Mark Lewis · Mechatronics engineer · Melbourne
An engineer, not an agency
For seven years I ran an entertainment lighting service department. The deadline was always a truck: if the gear wasn't fixed and loaded, the event had to change its plans. That's where I learned to find the real fault fast and fix it properly.
I trained in robotics and mechatronics engineering, so I look at how a business actually runs: where work comes in, where it gets stuck, where it gets typed twice. Then I find the point where it leaks and build the fix, usually in software and sometimes as a physical part.
I use AI tools to get the first 80% done fast, and you never have to touch them. The last 20% is the hard part. That's where my understanding of your problem and my experience turn it into something that actually works for your team.
- 12 years
- about 7 running an entertainment lighting service department, about 5 as a mechatronics engineer at a hot water systems startup
- Engineer
- robotics and mechatronics by training
- Max 2
- builds at once, so your project gets real focus
How I look at a business
Engineering training teaches you to follow the flow: what comes in, what happens to it, where it gets stuck. A business is the same. Work arrives as an enquiry, becomes a quote, a job, a roster, an invoice. Somewhere along that line it gets typed twice, chased by phone or patched in a spreadsheet.
I find that one point and build the fix. Usually it's software that connects the tools you already have, or replaces the one that no longer fits. Sometimes it's a physical part.
Who I work with
Australian businesses that are doing well but are stuck with a process or system that no longer fits: they've outgrown spreadsheets, or their tools don't talk to each other. Events, light manufacturing and fabrication, trades and service businesses are examples.
Why only two builds at once
I cap it at two builds at once, so I'm never spread thin and your project gets real focus.
Background
- About five years as a mechatronics engineer at a startup developing hot water systems: product development, testing, design and systems analysis.
- About seven years running a service department in Australia's professional entertainment lighting industry, growing that service team from two to seven people and handling around 200 repairs and service jobs a week.
- Formal web development training, then years of building software, automation and integrations.
- Many years of volunteer leadership in Scouting.
Contact
- Phone: 03 4160 7101
- Email: hello@neutrino.au
- LinkedIn: Mark Lewis
- ABN 25 784 969 604 · Melbourne, working across Australia
Got a process you've outgrown?
Show me on a free 30-minute call. You'll see a working sample of the fix within two business days, before you pay a cent.
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