Assessment Order
Last updated: 2026-09-28
This order governs the paid Opportunities Report (and any invite-only pioneer booking) — not fixed-price builds. Builds require the Consultancy Client Agreement + SOW at deposit payment.
1. Service
Neutrino Pty Ltd provides:
- 45-minute discovery video call
- Written Opportunities Report within 3 business days of the discovery session
- 30-minute follow-up call to review findings
2. Fee
The public default is the paid online Opportunities Report (currently AUD $975) or the optional on-site Full Business Day (currently AUD $3,500). Fees are prepaid before the discovery call. Current fees are shown at booking. GST not applicable while Neutrino Pty Ltd is not GST-registered.
On-site visits include travel up to the cap stated at booking for metro and regional visits. Interstate visits or visits requiring accommodation may incur an additional travel quote before confirmation. Any agreed travel surcharge forms part of the fee paid.
Pioneer terms apply only if you arrived with a valid pioneer invite and booked under those terms. They are not the public default. A pioneer invite may exchange a free online assessment for a written testimonial per separate testimonial terms. Pioneer on-site pricing, when offered, applies the pioneer benefit toward the on-site day rate as shown at booking.
3. Build credit
If you proceed to a fixed-price Neutrino build, we credit 100% of the assessment fee you paid toward that build when you sign a Statement of Work within 90 days of receiving your Opportunities Report. Invite-only pioneer bookings receive a list-value credit as shown at booking; that credit is not the public $975 spine. Credit applies to any fixed-price build; it is non-transferable and cannot be combined with a guarantee refund for the same assessment.
4. Opportunities Report Guarantee
For paid assessments only:
- Full refund if you claim in writing within 14 days of report delivery.
- Applies to paid assessments.
- If the assessment fee is refunded, it is no longer credited toward a build.
- This doesn't limit your rights under the Australian Consumer Law.
5. Refunds & rescheduling
See the Refund Policy (Consultancy & Assessment section). Summary:
- Full refund if cancelled more than 48 hours before the scheduled call
- No refund after the Opportunities Report is delivered, except under the Opportunities Report Guarantee (see section 4 above)
- One free reschedule with 24+ hours notice
6. No build obligation
The assessment is advisory. Any build work requires a separate Statement of Work and Consultancy Client Agreement accepted at build deposit payment.
7. Privacy
Our Privacy Policy applies.
8. Governing law
Victoria, Australia. Courts of Victoria have exclusive jurisdiction for B2B parties.
9. Contact
legal@neutrino.au